Support
We're here to help you get the most out of REDCRM. Most questions are answered below — if not, reach out and we'll get back within one business day.
General questions, bug reports, billing.
Migrating from another CRM or setting up your team.
Send us a message
Goes straight to our support inbox. Typical reply within one business day.
Frequently asked
How do I import contacts from a CSV?+
Open Contacts → Import. Drop your CSV, map the columns, and choose whether to skip invalid rows. You will see a summary of imported and skipped rows after the import finishes.
Can I invite my team?+
Yes. Go to Settings → Team and invite members by email. Each plan includes a different number of seats (1000: 3 seats, Pro: 1 seat, Basic: 10 seats).
How do I cancel my subscription?+
From Settings → Billing you can cancel at any time. Your plan stays active until the end of the current billing period.
Is my data secure?+
Each organisation lives in an isolated workspace with row-level security. Data is encrypted in transit (TLS) and at rest. See our Privacy Policy for full details.
Response times
Standard support is answered within one business day (Mon–Fri, CET). Customers on the Basic plan get priority support with same-day responses during business hours.
Other resources
- Privacy Policy — how we handle your data.
- Terms of Service — the agreement that governs your use of REDCRM.